Excellence In Sales - Optimising Customer And Sales Management by Holger Dannenberg, Dirk Zupancic

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"Excellence in Sales" is an integrated management approach for professional sales organisations. The authors collected best and worst practices in sales and customer management. The concept for true excellence in sales is relying on a set of levers which are explained in a systematic manner. Readers get the chance to compare their solutions with the worldwide top performers. Illustrations and numerous recommendations for implementation show how to improve the overall performance of companies.

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“Two things are infinite: the universe and human stupidity; and I'm not sure about the universe.” ― Albert Einstein

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